Latest News

PCN Survey 

Chester East Primary Care Network (PCN) is a collaboration of 4 NHS GP Practices located in the eastern suburbs of Chester - Boughton Health Centre, Heath Lane, Upton Village Surgery and Park Medical Centre. As a PCN we are reviewing how we can all improve access to our appointments and services.

As a result we have sent out a survey to support us to ensure we are meeting the needs of our patients.

If you have not received this survey or have problems accessing it, you can fill it in by clicking here.


Prescriptions Update  

Please note the following if you are anticipating requesting a prescription for Menses Delay Medication or a Sedative for Fear of Flying.

We have an updated policy - please click below:

Menses Delay Medication

Sedative for Fear of Flying



BEWARE THE SCAMMERS! 

A few GP practices have mentioned that patients have been called or received SMS text messages claiming to be Covid related, sometimes claiming to be from the patient’s GP practice.

We are not currently running any campaigns but if we were, we would normally have information here on our Website.
You can always telephone the Practice if you are unsure about a communication.
 
Click here for some useful advice on the subject from Ofcom.

Blood Service at the Countess of Chester Hospital 

Walk-in Appointments are no longer be available at the Countess of Chester Hospital.

From 6th April the services have been moved to the 1829 Building on the hospital site and have become by appointment only.

To book an appointment please visit: www.coch.nhs.uk/blood-test-booking.

Alternatively, if you cannot access the Internet, please telephone the practice after 11am and they will be able to book an appointment for you. 


Spring Booster COVID-19 Vaccinations 

  • Spring booster COVID-19 vaccination appointments are available in Cheshire now for: People aged 75+, residents of care homes for older adults and people aged 12+ who have a weakened immune system.
  • Parents and carers of 5 to 11 years olds will be able to book a COVID vaccine for their children
  • If eligible, the quickest and easiest way to arrange a Spring booster vaccination is online via the National Booking Service (or by calling 119).
  • In line with national guidance, Spring booster vaccinations are predominantly being administered in pharmacies. There is no need to contact your GP practice.
  • Everyone who is eligible will receive a national letter from the NHS over the Spring and early Summer inviting them for a top-up.
  • Locally, eligible residents who are able to attend a vaccination centre - but live in areas not covered by a GP-led site - will receive a further letter from the local NHS to outline their local vaccination options.

More information about Cheshire’s COVID-19 Vaccination Programme - including sites offering walk-in Spring booster vaccinations - is available here

COVID-19 vaccination status can be accessed through the free NHS App. Proof of COVID-19 vaccination status will be shown within the NHS App and we recommend you register with the app before booking international travel. You do not need to contact us to register for the NHS App.

 


Cervical Screening Campaign

  • Two women die every day from cervical cancer in England, yet it is one of the most preventable cancers and getting your screening can help stop it before it starts.
  • Screening helps prevent cervical cancer by checking for a virus called high-risk HPV which causes nearly all cervical cancers. This is the best way to find out who is at higher risk of developing the cervical cell changes that over time could potentially lead to cervical cancer. Any cervical cell changes can be treated, preventing cervical cancer.
  • But don’t be alarmed if you have HPV as it does not mean you have cervical cancer - HPV is a common virus that most people will get at some point during their lives.
  • Women and people with a cervix aged 25-64 are eligible for screening. Those registered as female with their GP practice are invited for routine screening every three years if they are aged 25-49 and every five years if they are aged 50-64. Those registered as male will need to request an appointment from their GP or a local sexual health clinic.
  • Life can be hectic and it's easy to let your cervical screening appointment fall to the bottom of your 'to do' list, but it only lasts a few minutes - it’s a few minutes that could save your life.
  • For most women and people with a cervix, cervical screening tests are not painful. However, if you are worried that you may find the test uncomfortable, remember you are in control and can ask to stop at any time. If you are worried about it being uncomfortable, or you have found screening difficult in the past, talk to the nurse or doctor doing the test so they can give you the right support.
  • If you're embarrassed about cervical screening then you're not alone. Talk to the nurse or doctor doing the test, who can help put you at ease.
  • During COVID-19 your GP practice remains open and will offer cervical screening They have put in place safety measures to keep you safe during your cervical screening appointment.


Veterans in Mind service

Veterans in Mind works collaboratively with veterans to provide support and care with a focus on improving psychological wellbeing, increasing social networks and promoting long-term recovery. To make a referral you can complete a simple online referral form www.gmmh. nhs.uk/military-veterans-services , or call 0151 908 0019.


Dr Steven Kaye – Retirement Statement

'I will be retiring from Boughton Health Centre on 31st March having joined the practice in May 1994. For those patients with long memories and attachment to the practice, the medical personnel then comprised Drs Elliot, Leech, Dennitts, Craven, Griffiths and Naylor. I joined a forward-looking dynamic practice with a very good reputation. The interview process involved whittling down nearly 100 applicants to one successful candidate. I felt very fortunate to be chosen.

During the past 28 years the practice has continued to embrace change and has risen to the challenges that changing times and NHS priorities have presented to it. I will retire with a deep sense of pride for the organisation of which I have been part.

Success in an organisation is almost entirely related to the people within it and the ethos they set. I have been extremely fortunate to have worked with remarkable people throughout my time in the practice. Service provision in the health sector requires longstanding dedicated commitment and a strong team ethic. This sense of team has grown throughout my tenure and I leave the practice in very capable and caring hands.

We have remarkable expertise in our Management and Clerical team which is consummately led. The complexity of the work undertaken in the “Office” continues to develop and our fantastic team rise to each challenge.

Our Nursing team has grown from a staff of 2 on my arrival to a team of 9 now, delivering a very wide range of services to patients. I am indebted to all the nursing staff who have, through their own professional development, enabled the practice to offer the breadth of services it does today. Their enthusiasm to take on new clinical areas of work has been remarkable. Above all they are the embodiment of a caring profession.

Recently the practice has extended its reach to include Pharmacists and other professionals - becoming an even wider team. We are fortunate in having employed very dynamic and forward-looking new staff who will help the practice to develop further.

I leave 8 excellent, patient-centred doctors who will continue to offer continuity of care and act as the patient’s advocate in a rapidly changing NHS landscape. Our patients are in good hands.

I would like to thank all the partners in the practice who have offered support and friendship during my time here and in particular to the ongoing partners Annabel Jones and Ed Henry.

I wish every success to the Practice and its Patients into the future!'


New Phone System

Our new phone system is now up and running! we have had wonderful feedback from Patients who have noted an improved  experience when calling the Practice.

Key benefits:
• Increased phone line capacity
• Patient ring back - allows you to hold your position in the queue instead of staying on the phone. Once you reach the front of the queue, you will be called back and connected to a Medical Administrator

Please kindly call at the times stated below for particular enquiries:
• Call from 8am for appointments
• Call from 10am for general/prescription enquiries
• Call from 2pm for results

Thank you for your co-operation while we transition to the new system.


Access to the Primary Care Mental Health Team has now increased

Our patients can now access the Primary Care Mental Health Team & IAPT Service in more than one way:


• GP/health professional referral
• Self-referral to the SilverCloud online programme - this will take you directly to the SilverCloud self-referral link on the IAPT page here.
• The Self-Referral Telephone Line is 0151 488 8348.

The Self-Referral Line is now operational and patients can call the service directly to book a screening appointment

Please be aware that IAPT West currently has no waits for a low-level intervention at Step 2.


You can now book yourself a telephone appointment with a Prescribing Nurse or a Blood test with a Healthcare Assistant

Telephone appointments via Patient Access are now available with Nurse Practitioners. On booking, you must state the problem for which you are calling. If you are unsure if your symptoms are appropriate for a Nurse Practitioner then please contact the surgery on 01244 325421.

Conditions that can be discussed with a Nurse Practitioner:

• Abdominal Pain
• Acutely Unwell Children (Including with fever). Aged 1 year and over.
• Bites & Stings
• Back Pain
• Chest Infection (Including Asthma / COPD / Bronchiectasis)
• Constipation
• Sore Throats
• Diarrhoea & Vomiting
• Emergency Contraception
• Ear infections
• Eye Infections
• Hay fever
• Headache for more than 12 hours
• Impetigo
• Lacerations / Bruising
• Limb / Joint Pain (no injury)
• Limb / Joint Injury (more than 48 hours ago)
• Minor Head Injury (not knocked out, not vomiting and you are not taking Warfarin)
• Neck Pain
• Nosebleeds
• Spots & Rashes (Including Eczema & Psoriasis)
• Removal of Superficial Splinters
• Small burns (not caused by electricity or chemicals)
• Thrush / Cystitis Symptoms
• Urine Infections
• Vaginal bleeding/discharge


Covid Recovery

The NHS provide useful information for those recovering from Covid and for those supporting them.  Click here for information.



Bowel cancer screening

NHS bowel cancer screening checks if you could have bowel cancer. It's available to everyone aged 60 or over and is expanding to include 56 year olds in 2021.
 
Please call the free bowel cancer screening helpline on 0800 707 60 60 if:
• you have not had your result after 2 weeks from when you sent off your kit
• you are 75 or over and would like a kit every 2 years
• you want to know more about screening
• you do not want to be invited for bowel cancer screening
Further information can be found at https://www.nhs.uk/conditions/bowel-cancer-screening/
 
 



NHS Digital Proposals: GP Data for Planning and Research.

The Government has recently enacted a law requiring GPs to send copies of their patient’s records to NHS Digital, where they may be used for research and planning. This will include records going back 10 years and virtually anything new we record about you into the future.

You may be aware through the media about this scheme.  This has caused controversy, in particular with regards to the times scale to publicise this change and the lack of national information regarding this.

At a time when GP Practices are extremely busy (currently your practice continues to see about a third higher activity than pre pandemic) the lack of national information has led to a large number of people contacting the surgery in the last week understandably concerned.

As GPs we too have concerns around the implementation of the scheme and would share the points of view expressed in this letter jointly from the British Medical Association and Royal College of GPs to NHS Digital

https://www.rcgp.org.uk/-/media/Files/News/rcgp-bma-letter-gpdpr.ashx?la=en

This is a complex area and the web page below from NHS Digital does explain things quite well.

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice#opting-out-of-nhs-digital-collecting-your-data-type-1-opt-out-

The original deadline regarding  the  need to fill in the attached form and return to us by the 23rd June may now be extended as the start date for these proposals has been moved back from 1 July to 1 September but you should consider your wishes as soon as possible.

Opt out form

We are well aware of the very tight timescales here but we would like to stress again that this is a decision made by NHS Digital and not by your practice. This issue is nothing to do with providing direct care when you need it.

If you do not want your data to be used in this way there are two ways to stop it happening.

Stop data leaving the practice, aka “Type 1 objection”.

To stop your GP records being sent from us to NHS Digital in the first place you can ask us to place a “type 1 objection” in your records. We will do this for you. Please let us know by phone, e-mail or letter. At the moment this must be done before the 23rd June (but see above extension). You can also use this form HERE. We will of course always share any records necessary for your care, such as a referral to a local hospital.

Stop NHS Digital using your data for planning or research, the “NHS Data Opt Out”.

NHS Digital also collects by default data from other sources, hospitals or clinics etc. This data can be used for planning and research including commercial research outside the NHS.  You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital.

You have the choice to stop this happening if you wish but it has to be actioned directly with NHS Digital, we cannot do this for you. To stop data NHS Digital collects on you being used for anything other than direct care go to the NHS Digital web site and search for national opt out.  Then scroll to the bottom of the page to read how to action.

 


National Safeguarding Website

The website www.actearly.uk has been launched to support family and friends and encourage them to act early, share concerns and seek help if worried that a loved one is being radicalised.

It can be hard to know what to do if you’re worried someone close is expressing extreme views or hatred, which could lead to them harming themselves or others. Working with other organisations, the police protect vulnerable people from being exploited by extremists through a Home Office programme called Prevent.

Act early and tell us your concerns in confidence. You won’t be wasting our time and you won’t ruin lives, but you might save them.


Health and Lifestyle Essentials Weight Management Programme

The Health and Lifestyle Essentials weight management programme offers an interactive and friendly online 12 week group session to support patients with weight loss and lifestyle changes.

What are we offering?

•             Weekly online interactive presentations delivered by a Health and Lifestyle Advisor.
•             The opportunity to be weighed at each group session (face to face sessions only)
•             To be provided with a welcome pack with useful resources (face to face sessions only)
•             A friendly, positive and encouraging environment
•             Direct referral on to Tier 3 specialist services if requested
Location
We currently have sessions running online only via Microsoft teams due to local covid restrictions.
Who is eligible?
•             Patients with a Body Mass Index (BMI) of 40kg/m2 or over
•             Must be registered with a West Cheshire GP Practice.

How to self refer - please click here for instructions


Visyon - A charity supporting the emotional health of children, young people and their families 

If you are a child or young person, Visyon can help you improve your mental health so that you feel better about yourself and the things that happen in your day-to-day life. If you are a parent, grandparent or carer, you can come to us to gain the skills to give your child the support they need.

Visyon are now offering a range of telephone and online services and releasing weekly schedules of free activities so that young people stay up to date and get involved with with what's going on.

Visit their website for further information www.visyon.org.uk

 


Number 71 Chester

 

Number 71 is a new mental health resource in Chester - A calm, safe and supportive venue, offering non-clinical support. Open to anyone in the Chester and Cheshire West area (18+) experiencing a self-defined crisis, looking to improve well-being and develop resilience. Members will be encouraged to bring their assets, interests, skills, experience and personality to build a creative and supportive community. 

At the moment due to social distancing, they ask that people call before attending on: 01244 393139.

Open 10am – midnight every day. From mid/late July should begin to operate some group activities that members will be able to take part in once enrolled.

Prospective volunteers can call 01244 393139 or email (enquiries.chester@spiderproject.org.uk). 


 

Sexual and domestic abuse web chat

Chester Sexual Abuse Support Service has increased its Live Chat service since lockdown started and is available for confidential conversations weekdays from 10am to 4pm and on Mondays and Wednesdays from 6pm to 8pm. View information at csass.org.uk

Click here to  access the Live Chat.


 NHS Diabetes Advice Helpline


NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

  


 Emergency Dental Treatment

Revive Dental Care offers NHS Emergency Dental Clinics across Cheshire and Merseyside, with emergency appointments for patients who need urgent treatment, advice and support on dental queries or referral to other services.


If you need help with an urgent dental problem, call our Emergency Helpline, available from 9am to 9.30pm every day, including weekends and Bank Holidays.

Please note: this is an appointment only service - we do not operate a ‘drop-in’ service at any of our surgeries.

Emergency Telephone:0161 476 9651

Out of hours emergency dental care for patients in Cheshire and Merseyside is accessed via our Dental Helpline on 0161 476 9651 from 9am to 9.30pm every day, including weekends and Bank Holidays.


The service is provided according to strict clinical criteria, and when you call you’ll be assessed by a member of our clinical team to make sure your problem comes under either:

• Trauma - this is usually caused by a blow to the face, a lost filling is not classed as trauma

• Swelling of the face

• Bleeding - uncontrolled, such as after an extraction

• Pain that can’t be controlled by pain relief medicines


If you’re given an appointment and your problem doesn’t fit any of the above, you’ll still have to pay the NHS fee but may receive advice and not treatment.
Clinic times vary, and at busy times or when your local clinic’s not available you may be offered an appointment at an alternative location.

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