Boughton Health Centre is a purpose built NHS GP surgery. The practice moved to its current premises in October 1977 and has seen two major building extensions since.

We are a six partner practice with 7 Nurses and two nursing healthcare assistants tending to the needs of just over 11,000 patients.

We offer a comprehensive overseas travel advice and immunisation service. In addition we are a Yellow Fever Centre and can offer this immunisation on the premises.

Our clinical computer system is EMIS LV.

Also accommodated on site are members of the Cheshire Community Health Team (consisting of health visitors and district nurses), a dentist and a chiropodist. A pharmacy also adjoins the practice.  

All telephone enquiries must be made on 01244 325421.
Please note: Telephone requests CANNOT be taken for REPEAT PRESCRIPTIONS

Postal enquiries must be addressed to:
Boughton Health Centre
Hoole Lane
Boughton
Chester
CH2 3DP.

Routine Appointments

The surgery opens at 8.00am Monday to Friday and patients are seen largely by appointment. See the timetable opposite for daily surgery times. The telephone is often busy early in the morning, therefore if your call is routine, please ring later in the day.

Express Clinic Appointments

We now offer a new improved triage system called “THE EXPRESS CLINIC”. This is run by a highly skilled Nurse Practitioner who is able to help with many illnesses such as sore throats, ear ache, chest infections and urine infections.

To be seen in the express clinic please telephone the surgery in the morning or the afternoon that you require the appointment.

The Express Clinic will run Monday to Friday, 8.30am – 11.00am & 3.30pm – 5.00pm

Practice Chaperone Policy

The Medical Protection Society has produced the following guidance for Patients and Practices.

Ten best practice points for the use of chaperones

1. Any patient can request a chaperone for any consultation. As this will usually require a second clinician to attend, please give us as much advance notice as possible so we can make a chaperone available.

2. Chaperones should be offered to patients for intimate examinations. Your GP/ Nurse should consider what defines “intimate” and should judge this from the patient’s perspective.

3. We must all be aware of and respect cultural differences. Religious beliefs may also have a bearing on the patient’s decision over whether to have a chaperone present.

4. It is Practice policy that the best person to have act as a chaperone would be a member of the clinical team. That clinician will have been fully trained to act as a clinical chaperone.

5. The patient should be introduced to the chaperone before the examination can proceed. The chaperone will need to be present during the examination.

6. A clinician may wish to have a chaperone present for their own reputational protection.

7.  We will never force a chaperone on an unwilling patient. If this facility is declined by a patient the clinician should note that in the patient’s medical records.

8. If the clinician does not wish to proceed in the absence of a chaperone, they should explain this to the patient and the reasons why. The patient might then reconsider or agree to see a different doctor on another occasion.

9. The clinician should not assume that a chaperone is not needed just because they are the same sex as the patient.

10. Using a chaperone every time you examine a patient is impractical – the patient and the clinician should use their judgment about individual situations to decide when a chaperone is appropriate.

Home Visits

If you are too ill to attend surgery, please telephone before 10.00am to request a visit at home which will take place on that day. Requests received after midday will normally be visited the following day unless medically urgent. Please give an outline of the problem to help the doctor assess its priority. Emergencies will be attended to immediately. Lack of personal transport will not be considered a valid reason for a home visit.

Out of Hours Calls (between 6:30pm and 8:00am)

01244 343300 for the Out Of Hours GP service.

Urgent calls may be made between 6.30pm and 8.00am on weekdays and from 6.30pm Friday to 8.00am Monday (Tuesday for Bank Holidays) at weekends. The calls are dealt with by a Co-operative of GPs in Chester, so your doctor may not be on duty.

NHS Direct – Telephone 0845 4647
Additional out of hours support can be obtained from NHS Direct by telephone or the website at www.nhsdirect.nhs.uk

Contraceptive Services

Our Practice Nurses and Doctors provide contraceptive services. Please make an appointment on our main telephone number.

Cervical Smears

We recommend that ladies between 25 and 49 years old have a 3 yearly smear test, and those between 50 and 64 years of age have a 5 yearly smear test.  This is a quick and painless procedure.  Smear tests are usually taken by the practice nurse and an appointment is required.

Child Health Surveillance

The Child Health Service appointments are with Dr Jones, Dr Bertram or Dr Davis. These are for children aged  between 6 to 8 weeks, you will be contacted by the Practice to arrange this appointment. If you do not hear from the Practice by the time your child is 8 weeks old please telephone the surgery to arrange an appointment. We also offer heart checks for children between 2-3 years.

Child Immunisations

You will receive a letter from the Health Authority or the Practice to inform you when your child needs to have their immunisations, please telephone the surgery to arrange an appointment.

FOR THE FOLLOWING SERVICES, PLEASE CALL IN OR TELEPHONE THE SURGERY (01244 325421) TO MAKE AN APPOINTMENT OR TO OBTAIN FURTHER INFORMATION:

Patient Test Results:

You can obtain your Pathology and X-Ray results by telephoning the surgery on 01244 325421, Monday to Friday between 2:30pm and 5pm. You can also send us a SAE with your request to have them sent to you.88

ALSO PROVIDED, FOR THE USE OF PATIENTS, BY THE HEALTH CENTRE:

	Facilities for the disabled.
	A baby changing unit
	Payphone for outgoing calls only.

Car Parking

In June 2003 we introduced a £1 fee for one hour's parking, excluding valid disabled permit holders (click for more details). The car park is at the rear of the building. Space is limited (62 spaces) and is provided for the use of our patients, visitors and staff only. 

Confidentiality

Patient results or any patient information will only be provided to the patient, themselves, in order to protect their confidentiality. More ...

Complaints Procedure

We operate an in-house complaints procedure. In the event of complaint, please ask to see the Practice/Business Manager. More ...

Mission Statement

We aim to provide a high quality and modern healthcare service in a business like and friendly way.

We seek to ensure that all patients have access to the clinical care they want and need in a timely and efficient way.
 
We will work together as a team to ensure the highest clinical and business standards.

Through a policy of striving to adapt and improve, we will maintain a commitment to fostering continuous personal development of our team members by a programme of appraisal and training.