About Repeat Prescriptions

If you are on continuous or regularly needed medication, a 'repeat request slip' is generated by our computer system each time an item is to be repeated. These items are printed on the right hand side of your prescription (on the white/cream paper), beneath your name, your "Patient Number" and address. Click here for an example.

All repeat prescriptions take 48 hours (2 working days) to process, they are available for collection after 3.00pm on the appropriate day (see table below). This excludes bank holidays. Why 48 hours?

Collection Times:

How to Re-order

As we are unable to take requests for prescriptions over the telephone we do offer alternative ways to request your repeat medication. Therefore you are advised to do one of the following:

• emisaccess users can order online click here.
  
• Drop your slip in at reception
  
• By FAX. Dial 01244 322224 and please include the following:
  1. Full name
  2. Date Of Birth
  3. Patient Number (if known)
  4. Medication details (Name, Dosage, Quantity)
     
• By post. Send your slip to:
  
  

  PRESCRIPTIONS BOUGHTON HEALTH CENTRE HOOLE LANE BOUGHTON CHESTER CH2 3DP

  If you would like your prescription posting back then please send in a Stamped Address Envelope with your request, this could also be addressed to the chemist of your choice. Posting will also add a further delay of 2 days minimum so please ensure you have enough medication to cover this period.

The Pharmacy Collection Service

As long as they provide the service you can ask your pharmacy to collect your repeat prescription directly from us saving you having to call into the surgery. The pharmacy may be able to deliver your medication to you if they provide this service.

The following pharmacies all have collection services from the surgery:

Why 48 hours?

The 48 hour (or 2 working days) processing time is to enable us to recieve your prescription, have your medication details checked, pass the prescription to your GP for checking and signing, update your medical records to avoid confusion and error and to get the prescription back to reception for collection.
  
Unfortunately a small number of patients are reluctant to accept this policy and do not allow sufficient time for this repeat prescription process. This can lead to additional delays for that patient but more importantly for other patients who have made allowance for the 48 hour period. As a Practice we aim to be fair to all and therefore we request all patients allow for this 48 hour period. Please ensure that you have sufficient medication to cover this period. 
  
Only in emergency circumstances will exceptions be made. This is then at the discretion of the Doctors.