Out of Hours Emergencies: When the surgery is closed please dial 01244 343300 to contact DEMS (Deva Emergency Service) for a duty doctor. Please restrict these calls to genuine emergency problems.

2009 NEWS ARCHIVE

General Items

Click here for most recent news.

Missed Appointments

• During December 2009, 109 patients failed to attend their appointments without cancelling them. Please let us now as soon as you can if you know you will not be able to attend your appointment; we can then reallocate this appointment to someone who needs it. Thankyou.

• BBC News article on 'missed appointments' Click here (opens new window)

Staff Training

The surgery will be completely closed (no reception service or prescription collection) between 1pm & 5pm on the dates given below. This is for staff development. This will not affect access to Community services (for example Health Visitors, antenatal classes); these will continue as normal.

News Updates

DECEMBER 2009 Physiotherapy - Self Referral

Self-referral ending for Chester Physiotherapy Centre:

From January 1st 2010 the self referral scheme to Chester Physiotherapy Centre will end - the centre will no longer be able to accept self referrals and patients will have to be referred into the service via the normal Choose and Book route. You will need to be referred via your GP.

Swine Flu Clinic 5th December - Erroneous Fines.

We apologise our patients for the recent letter and £50 fine notice that have been sent by our agents Total parking Solutions (TPS) to attendees of the above Swine Flu Clinic.  This was of course in error and regrettably has been sent out to the approx. 350 patients who attended here that day.

The Practice did give advance notice to TPS of the Swine Flu Clinic dates for the 5th December and also the next dates in January 2010. Unfortunately due to a clerical error at TPS, the system was not updated and the Swine Flu Clinic attendances were not recorded as valid usage.

We have instructed TPS to cancel all of the notices issued and also to write and confirm this to all patients and to apologise for the upset and inconvenience caused to them. I have also asked TPS to ensure that all future evening or Saturday clinics are recorded in their system and that our patients are not given this problem again in the future.

Again, please accept our sincere apologies.

Philip Smith
Managing Partner

November

TRIAGE CLINIC CHANGES

We now offer a new improved triage system called
 
“THE EXPRESS CLINIC”

This is run by a highly skilled Nurse Practitioner who is able to help with many illnesses such as sore throats, ear ache, chest infections and urine infections.

To be seen in the express clinic please telephone the surgery in the morning or the afternoon that you require the appointment

The Express Clinic will run Monday to Friday, 8.30am – 11.00am & 3.30pm – 5.00pm

CAR PARK INFORMATION

There is a £1 car parking charge (for 1 hour). Exit tokens can be purchased at reception after your appointment. Registered disabled patients with a valid permit and families on Income Support are exempt. More ...

2009 Archived News

2008 Archived News

2007 Archived News

2006 Archived News

2005 Archived News

2004 Archived News