Out of Hours Emergencies:

Take me to:
What is emisaccess?
How to activate your account.

Booking and cancelling appointments

The first time you log on you will see a display similar to the image below. This indicates that you have no appointments booked.

To book an appointment click on the “Book a New Appointment” link (circled)

The system will show you a list of available GPs and their currently free appointment slots. See image.

Scroll through the appointments until you find one suitable then click on the time of your choice. You will be taken to a screen similar to the one below:

Note that you can “choose a different appointment” if you decide that this one isn’t suitable for you after all. This will take you back to the previous screen.

Please enter a *brief* reason for your appointment (e.g. your symptoms). This is secure and confidential and will help both the GP and booking staff. Now press the ‘Book’ button.

You will now get a confirmation screen which also offers you the opportunity to print the ‘confirmation’ of your booking. If you now click the “return to your homepage” link you will be taken back to the first screen. Here you will see your existing booking:

You will see what appointments you have whenever you log on or when you return to this page.

Cancelling an appointment

As soon as you know you will be unable to attend an appointment please cancel it.

This can be done by pressing the “Cancel?” link (circled on image above) on your appointments homepage.
The following screen allows you can to confirm the cancellation and also offers the opportunity to return to your emisaccess homepage or to book another appointment.

Please note it is standard practice policy that we ask you to notify us 48 hours before your appointment time when cancelling. We appreciate that this isn’t always possible but please cancel as soon as you possibly can. This appointment can then be offered to a patient who needs it.