Boughton Health Centre
Hoole Lane | Boughton | Chester | CH2 3DP
Tel: 01244 325421 Fax: 01244 322224
Routine Appointments |
Express Clinic Appointments |
Chaperone Policy |
Home Visits |
Patient Test Results |
Out Of Hours calls |
Contaceptive Services/Sexual Health
|
Cervical Smears |
Child Health Surveillance |
Child Immunistations |
Further Information |
Car Parking |
Confidentiality |
Complaints Procedure |
Repeat Prescriptions
If you are on continuous or regularly needed medication, a 'repeat
request slip' is generated by our computer system each time an item is
to be repeated. These items are printed on the right hand side of your
prescription (on the white/cream paper), beneath your name, your
"Patient Number" and address.
All repeat prescriptions take 48 hours (2 working days) to process,
they are available for collection after 3.00pm on the appropriate day
(see table below). This excludes bank holidays.
Collection Times:
|
Day of Request |
Day To Collect |
| Monday |
Wednesday |
| Tuesday |
Thursday |
| Wednesday |
Friday |
| Thursday |
Monday |
| Friday |
Tuesday |
As we are unable to take requests for prescriptions over the telephone we do offer alternative ways to request your repeat medication. Therefore you are advised to do one of the following:
- Registered emisaccess users can order online click here.
- Drop your slip in at reception with relevant medication boxes ticked.
- By FAX. Dial 01244 322224 and please include the following:
2. Date Of Birth
3. Patient Number (if known)
4. Medication details (Drug name, dosage, quantity)
- By post. Send your slip to:
PRESCRIPTIONS
BOUGHTON HEALTH CENTRE
HOOLE LANE BOUGHTON
CHESTER
CH2 3DP
If you would like your prescription posting back then please send in a
Stamped Address Envelope with your request, this could also be
addressed to the chemist of your choice. Posting will also add a
further delay of 2 days minimum so please ensure you have enough
medication to cover this period.
The Pharmacy Collection Service
As long as they provide the service you can ask your pharmacy to
collect your repeat prescription directly from us saving you having to
call into the surgery. The pharmacy may be able to deliver your
medication to you if they provide this service. Please call the surgery
for details of participating pharmacies.
Why 48 hours?
The 48 hour (or 2 working days) processing time is to enable us to
recieve your prescription, have your medication details checked, pass
the prescription to your GP for checking and signing, update your
medical records to avoid confusion and error and to get the
prescription back to reception for collection.
Unfortunately a small number of patients are reluctant to accept this
policy and do not allow sufficient time for this repeat prescription
process. This can lead to additional delays for that patient but more
importantly for other patients who have made allowance for the 48 hour
period. As a Practice we aim to be fair to all and therefore we request
all patients allow for this 48 hour period. Please ensure that you have
sufficient medication to cover this period.
Only in emergency circumstances will exceptions be made. This is then at the discretion of the Doctors.
Express Clinic Appointments
We now offer a new improved triage system called “THE EXPRESS CLINIC”.
This is run by a highly skilled Nurse Practitioner who is able to help
with many illnesses such as sore throats, ear ache, chest infections
and urine infections.
To be seen in the express clinic please telephone the surgery in the
morning or the afternoon that you require the appointment.
The Express Clinic will run Monday to Friday, 8.30am – 11.00am &
3.30pm – 5.00pm.
Home Visits
If you are too ill to attend surgery, please telephone before 10.00am
to request a visit at home which will take place on that day. Requests
received after midday will normally be visited the following day unless
medically urgent. Please give an outline of the problem to help the
doctor assess its priority. Emergencies will be attended to
immediately. Lack of personal transport will not be considered a valid
reason for a home visit.
Practice Chaperone Policy
The Medical Protection Society has produced the following guidance for
Patients and Practices.
Ten best practice points for the use of chaperones
1. Any patient can request a chaperone for any consultation. As this
will usually require a second clinician to attend, please give us as
much advance notice as possible so we can make a chaperone available.
2. Chaperones should be offered to patients for intimate examinations.
Your GP/ Nurse should consider what defines “intimate” and should judge
this from the patient’s perspective.
3. We must all be aware of and respect cultural differences. Religious
beliefs may also have a bearing on the patient’s decision over whether
to have a chaperone present.
4. It is Practice policy that the best person to have act as a
chaperone would be a member of the clinical team. That clinician will
have been fully trained to act as a clinical chaperone.
5. The patient should be introduced to the chaperone before the
examination can proceed. The chaperone will need to be present during
the examination.
6. A clinician may wish to have a chaperone present for their own
reputational protection.
7. We will never force a chaperone on an unwilling patient. If this
facility is declined by a patient the clinician should note that in the
patient’s medical records.
8. If the clinician does not wish to proceed in the absence of a
chaperone, they should explain this to the patient and the reasons why.
The patient might then reconsider or agree to see a different doctor on
another occasion.
9. The clinician should not assume that a chaperone is not needed just
because they are the same sex as the patient.
10. Using a chaperone every time you examine a patient is impractical –
the patient and the clinician should use their judgment about
individual situations to decide when a chaperone is appropriate.
Patient Test Results
You can obtain your Pathology and X-Ray results by telephoning the
surgery on 01244 325421, Monday to Friday between 2:30pm and 5pm. You
can also send us a SAE with your request to have them sent to you.
Out of Hours Calls
Telephone 01244 385300 for the Out Of Hours GP service.
Urgent calls may be made between 6.30pm and 8.00am on weekdays and from 6.30pm Friday to 8.00am Monday (Tuesday for Bank Holidays) at weekends.
These calls are dealt with by a co-operative of GPs in Chester, so your usual GP may not be on duty.
NHS Direct – Telephone 0845 4647
Additional out of hours support can be obtained from NHS Direct by telephone or the website at www.nhsdirect.nhs.uk
Contraceptive Services&Sexual Health
This service is not just about contraception but is about how people look after themselves during their reproductive years, including pre- conception and menopausal care and sexual health.
We also offer opportunistic chlamydia screening for those aged 16-24.
A full range of services is provided including coils, implants, sexual health screening and advice regarding modern family planning techniques.
Please ask for details of emergency contraceptive services.
Cervical Smears
We recommend that ladies between 25 and 49 years old have a 3 yearly
smear test, and those between 50 and 64 years of age have a 5 yearly
smear test. This is a quick and painless procedure. Smear tests are
usually taken by the practice nurse and an appointment is
required.
Child Health Surveillance
The Child Health Service appointments are with Dr Jones, Dr Bertram or
Dr Davis. These are for children aged between 6 to 8 weeks, you will be
contacted by the Practice to arrange this appointment. If you do not
hear from the Practice by the time your child is 8 weeks old please
telephone the surgery to arrange an appointment. We also offer heart
checks for children between 2-3 years.
Child Immunisations
Appointments are sent out when the immunisations are due. If you have any worries or queries about children’s vaccinations, please feel free to discuss them with your doctor, practice nurse or health visitor.
We strongly recommend that all babies and children are fully immunised.
All staff including nurses have been fully trained in immunisation procedures.
- Visit the NHS web site for more information on Child Health.
- More information on immunisations can be found here.
You will receive a letter from the Health Authority or the Practice to
inform you when your child needs to have their immunisations, please
telephone the surgery to arrange an appointment.
Further information
FOR THE FOLLOWING SERVICES, PLEASE CALL IN OR TELEPHONE THE SURGERY
(01244 325421) TO MAKE AN APPOINTMENT OR TO OBTAIN FURTHER INFORMATION:
* Travel Advice and Immunisation
* Child Health Surveillance
* Sexual Health Clinics
* Child Immunisations
* Well Woman Clinics
* Asthma Clinics
* Maternity Medicals
* Antenatal Clinics
* Midwives
* Minor Surgery
* Smoking Cessation
* Macmillan Nurse
* Health Visitors
* Community Psychiatric Nurses
* Clinical/Counselling Psychologist
* Dietician & Counselling
ALSO PROVIDED, FOR THE USE OF PATIENTS, BY THE HEALTH CENTRE:
Facilities for the disabled.
A baby changing unit
Payphone for outgoing calls only.
Car Parking
In June 2003 we introduced a £1 fee for one hour's parking, excluding
valid disabled permit holders (click for more details). The car park is
at the rear of the building. Space is limited (62 spaces) and is
provided for the use of our patients, visitors and staff only.
Confidentiality
Patient results or any patient information will only be provided to the
patient, themselves, in order to protect their confidentiality.
Complaints Procedure
We operate an in-house complaints procedure. In the event of complaint,
please ask to see the Practice/Business Manager.
Mission Statement
We aim to provide a high quality and modern healthcare service in a
business like and friendly way.
We seek to ensure that all patients have access to the clinical care
they want and need in a timely and efficient way.
We will work together as a team to ensure the highest clinical and
business standards.
Through a policy of striving to adapt and improve, we will maintain a
commitment to fostering continuous personal development of our team
members by a programme of appraisal and training.