Boughton Health Centre
Hoole Lane | Boughton | Chester | CH2 3DP
Tel: 01244 325421 Fax: 01244 322224
Background
The Patient Participation Group (PPG) aims to promote co-operation between the Practice and Patients to the benefit of both.
All patients are eligible to join the PPG, please contact the surgery if you are interested.
On Tuesday 7th June we held our ninth annual Patient Participation Group Meeting. This was our best attended patient meeting since we began back in 2001. Thirty-one patients attended out of one hundred patients invited and also in response to the open invitation posted on our noticeboard and our Practice website.
We followed up this meeting in September with a review of the comments and recommendations made.
From that second meeting, we were able to put forward the Practice’s Action Plan to our GP Consortium. We will be detailing the actions we will be taking as a Practice to deliver a continuous programme of service improvement for our patients. We will also include our patients comments and recommendations in any of the challenges we face with any efficiency savings/budget cuts that we can expect in 2011/12 and beyond.
Our patients did confirm the significant improvements reflected in the National Patient Survey (December 2010) for the Boughton Practice against that seen in 2008.
Since 2008, as a Practice we have invested in increased levels of clinical and support staff. In 2011/12 we will now need to focus on efficiency savings as DoH funding becomes even more constrained.
Following the Patient Participation Group Meeting the principal areas that our patients have asked us to improve are:-
Action Points
- To look at improving the access to a GP appointments within 48hrs
- To review the use of e-mails within the NHS if and when appropriate (We are not currently permitted to use patient specific data within non- NHS Net or un-encrypted sources).
- To include more financial information regarding DNA ' s (Did Not Attend) lost appointments in the newsletter.
- To include more financial information to patients/PPG regarding Secondary Care costs and budgets.
- Deal more effectively with habitual/ multiple DNA (Did Not Attend) patients (we had 1,248 DNAs in 2010 = 2.24% of all consultations. UK average = 2.2%)
- Look at ways of increasing In-Practice Phlebotomy service provision to cover absences.
- To hand out new patients the quarterly newsletter with the practice leaflet
Click here to download/view (38kb PDF Format) the agenda for the December 2011 meeting.
Click here to download/view (38kb PDF Format) the agenda for the September 2011 follow-up meeting.
Click here to download/view (10kb PDF Format) the agenda for the above 7th June 2011 meeting.
Click here to download/view (145Kb PDF Format) the final report for the 7th June meeting.
Terms of Reference
1. Title of the Group
The Group shall be called THE
PATIENT PARTICIPATION GROUP (PPG) of BOUGHTON MEDICAL CENTRE in BOUGHTON,
CHESTER and shall be affiliated to the National Association for Patient
Participation.
2. Aims of the Group
The aims of the
Association are to promote co-operation between the Practice and Patients to
the
benefit of both
3. Membership of the
Group
Membership of the Group shall be open and free to all
registered Patients and staff of the Practice.
4. Activities of the
Group
4.1 The Group will be kept informed of the Practice policies
relating to the Consortium to which it belongs.
It may express opinions on
these policies on behalf of the patients.
4.2 The Group will consult with the
Practice on service development and provision and assist in the assessment of
community medical needs.
4.3 The Group will contribute to, and be kept
informed of, Practice decisions.
4.4 The Group will advise the Practice on
the education needs of the community by encouraging and supporting activities
within the Practice to promote preventive medicine and healthy lifestyle
choices.
4.5 The Group will produce a Newsletter three times a year informing
Patients of the work of the Practice and activities of the Group. The
Newsletter will be distributed by email, and through the post where
necessary, and will be made available in the surgery and on the PPG
web page.
4.6 The Group will seek to ensure that Patient information and
advice are readily available and clearly presented.
4.7 The Group will
represent patients at the Practice in seeking to influence local provision
of health and social care.
5. Meetings of the
Group
5.1 The Group will endeavour to meet no fewer than four times
a year.
5.2 Notices of meetings, reports on meetings and information about
the PPG’s activities will be displayed on PPG notice boards, in surgery
waiting rooms and on the Group’s web page, and members will be notified by
email alerts, and/or through the post when necessary.
6. Organisation
of the Group
6.1 The Group’s activities will be organised by a
Committee of volunteers and invited members.
6.2 The Committee will be
composed of a Chair, Deputy Chair, and Secretary, and
between four and six
members, to be agreed at the initial meeting. Other members will be co-opted
as required.
6.3 Administrative assistance will be provided by staff at
the Practice
© 2012 Boughton Medical Group | Modified by Andrew Howard | Based on original template design by Andreas Viklund